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Highlights of Au Pair Counselor Ratings

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Host Family Satisfaction with Counselor/LCC/LAR

Counselors, LCCs or Regional Representatives are very important to the overall success of the match between host families and their au pairs. Providing expert local support is key in the overall perception of customer satisfaction for each agency.

Counselors are the local agency staff that is assigned to each family and au pair and their duties are numerous:

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  • Provides ongoing support and assistance throughout the year

  • Offers monthly meetings to the local au pairs

  • Maintains monthly contact with both host parent and au pair

  • Provides assistance to both families and au pairs with health problems, college courses, driving issues and childcare.

  • Provides ongoing safety and childcare workshops for au pairs

  • Provides advice and counseling when problems arise
     

Host Families Rate their Satisfaction with their Counselors

  • Three Leading Au Pair Agencies Tie For Excellence
  • Get Review of Agencies that are Rated "Only Fair"

Only One Agency Has Very Mixed Counselor Ratings

  • Which agency was the only agency to Very Mixed Ratings?
  • 32% of their host families completing the survey do find their counselors as “very good – excellent” while 16% rate them as “fair” and the remaining 52% rate their counselors “Poor – Very Poor.” 

What About Second Tier Agencies?

  • Agency A did fairly well with 60% of their host families rating their counselors as “very good – excellent” and 40% thought their counselors were “fair.”  This small agency receives no “poor – very poor” ratings.
  • Agency B receives 58% “very good – excellent” ratings; 15% “fair” and 27% “very poor.”
  • Agency C did well with 50% of parents rating their local support as “excellent” and the remaining 50% “fair.”  No “poor” or “very poor” ratings. 
  • ​And More Tips and Advice and
  • Ratings

Read the entire report



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